DOCUMENT:Q130801 08-AUG-2001 [winnt] TITLE :Common Causes of STOP Messages 0x00000077 and 0x0000007A PRODUCT :Microsoft Windows NT PROD/VER::3.1,3.5,3.51,4.0 OPER/SYS: KEYWORDS:kbother ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 3.1, 3.5, 3.51, 4.0 - Microsoft Windows NT Workstation versions 3.1, 3.5, 3.51, 4.0 - Microsoft Windows NT Advanced Server ------------------------------------------------------------------------------- SUMMARY ======= STOP Messages 0x00000077 and 0x0000007A are related kernel traps that are caused when the operating system attempts to load a page into memory from the paging file on the hard drive, but is unable to access the page, due to either a software or hardware failure. MORE INFORMATION ================ The following are all common causes of STOP Messages 0x00000077 and 0x0000007A: - The paging file contained a bad block. - If the page file is on a SCSI device, the trap could have been caused by improper termination. - Bad cabling from hard drive to controller. - An error on the disk controller. - Running out of non-paged pool resources on the server. Frequently, the cause of these traps can be determined from the second of the 4 hexadecimal parameters included in the first line of the STOP Message. Value Meaning ---------- ------- 0xC0000008 STATUS_INVALID_HANDLE , an invalid HANDLE was specified. 0xC000009A STATUS_INSUFFICIENT_RESOURCES, caused by lack of non-paged pool. 0xC000009C STATUS_DEVICE_DATA_ERROR, generally due to bad block on the drive. 0xC000009D STATUS_DEVICE_NOT_CONNECTED, bad or loose cabling, termination, or controller not seeing drive. 0xC000016A STATUS_DISK_OPERATION_FAILED, also caused by bad block on the drive. 0xC0000185 STATUS_IO_DEVICE_ERROR, caused by improper termination or bad cabling on SCSI devices. These codes are the most common and the ones for which specific causes have been determined. For information about other possible status codes that may be returned, see the NTSTATUS.H file, which is included in the MSDN Development Platform DDK. Additional query words: prodnt 0x7a 0x77 ====================================================================== Keywords : kbother Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTW310 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS310 kbWinNTAdvSerSearch kbWinNTS351search kbWinNTS350search kbWinNTS310search kbWinNT310Search kbWinNTW310Search Version : :3.1,3.5,3.51,4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.