DOCUMENT:Q130739 08-AUG-2001 [winnt] TITLE :Print Jobs From Pagemaker for Macintosh Fail PRODUCT :Microsoft Windows NT PROD/VER:3.1 3.5 3.51 4.0 OPER/SYS: KEYWORDS:kb3rdparty ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Advanced Server, version 3.1 - Microsoft Windows NT Server versions 3.5, 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If you print an Aldus Pagemaker for Macintosh document that contains embedded graphics (such as TIFF images), to a Windows NT printer queue, the print job fails. CAUSE ===== Pagemaker, by default, sends embedded graphics as binary, whether or not the PostScript printer description (PPD) file supports it. Embedded binary data in a PostScript job is protocol dependent. This problem occurs if a Windows NT print server forwards a binary PostScript print job from a Macintosh client to a non-AppleTalk print device. RESOLUTION ========== To correct this problem: 1. In Pagemaker, select Print from the File menu. 2. Choose Options. 3. In the Send Data field, change the option to Normal (hex). MORE INFORMATION ================ To verify if your printer queue supports binary print jobs, use the LaserWriter 8.x Chooser to view the printer information as follows: 1. Select Printer Info from Setup to view the Windows NT printer queue. 2. View one of the entries in the information window for binary communication support. Pagemaker is manufactured by Aldus, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: AppleTalk Mac prodnt sfm ====================================================================== Keywords : kb3rdparty Technology : kbWinNTsearch kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNTS351search kbWinNTS350search kbWinNT310Search Version : 3.1 3.5 3.51 4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.