DOCUMENT:Q130441  31-JUL-2001  [sms]
TITLE   :Error Remotely Controlling WFW Computer Using 256 Colors
PRODUCT :Microsoft Systems Management Server
PROD/VER:winnt:1.0,1.1
OPER/SYS:
KEYWORDS:kbnetwork kbtshoot smsremtshoot kbRemoteProg

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The information in this article applies to:

 - Microsoft Systems Management Server versions 1.0, 1.1 
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SYMPTOMS
========

When you attempt to remote control a Windows for Workgroups client that is set
to use 256 colors, the following error appears:

   Unable to communicate with the client: 0x12 (0x12). Make sure the workstation
   is running the remote control agent."

WORKAROUND
==========

To work around this problem, change the video setting on the client so it use 16
colors.

STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 1.0 and 1.1. This problem was corrected in the latest US Service Pack
for Systems Management Server. For information on obtaining this update, query
on the following word in the Microsoft Knowledge Base (without the spaces):

   " S E R V P A C K " (without the quotation marks)

Additional query words: prodsmms remote control wfw wfwg 25 helpdesk sms

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Keywords          : kbnetwork kbtshoot smsremtshoot kbRemoteProg 
Technology        : kbSMSSearch kbSMS100 kbSMS110
Version           : winnt:1.0,1.1

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