DOCUMENT:Q130337 08-AUG-2001 [winnt] TITLE :Err Msg Printing from Adobe PageMaker: General Printer Failure PRODUCT :Microsoft Windows NT PROD/VER:3.50 3.51 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.5, 3.51 - Microsoft Windows NT Server versions 3.5, 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== When you print from Adobe PageMaker 5.0a under Windows NT, a General Printer Failure error message appears. You can print from other applications. CAUSE ===== There is not enough room on the %SYSTEMROOT% drive for the printer spool file. WORKAROUND ========== To work around this problem, either free up additional hard disk space on the %SYSTEMROOT% drive, or set the default printer spool directory to a drive with more free space. WARNING: Using Registry Editor incorrectly can cause serious, systemwide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk. To change the default printer spool directory for all printers: 1. Start Registry Editor. 2. From the HKEY_LOCAL_MACHINE subtree, go to the following subkey: \SYSTEM\CurrentControlSet\Control\Print\Printers 3. Select the Printers key. 4. From the Edit menu, choose Add Value. 5. Add a value using the following information: Value Name: DefaultSpoolDirectory Data Type: REG_SZ String: 6. Quit Registry Editor and restart Windows NT. To change the printer spool directory for a specific printer: 1. Start Registry Editor. 2. From the HKEY_LOCAL_MACHINE subtree, go to the following subkey: \SYSTEM\CurrentControlSet\Control\Print \Printers\\SpoolDirectory 3. Select the Printers key. 4. From the Edit menu, choose Add Value. 5. Add a value using the following information: Value Name: SpoolDirectory Data Type: REG_SZ String: 6. Quit Registry Editor and restart Windows NT. NOTE: Neither DefaultSpoolDirectory nor SpoolDirectory are set by default. The global default location for all printers spool files is %SYSTEMROOT%\SYSTEM32\SPOOL\PRINTERS. DefaultSpoolDirectory defines a new global default location for all printers to put their spool files. SpoolDirectory defines a new printer-specific location for spool files that overrides the global default on a per-printer basis. The location of the temporary directory (set with the SET TEMP= statement) does not affect the location of the spooler files. PageMaker is manufactured by Adobe, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: prodnt pm5 aldus ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search Version : 3.50 3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.