DOCUMENT:Q129283  08-AUG-2001  [winnt]
TITLE   :RAS Error Message: "Error 1: Incorrect Function"
PRODUCT :Microsoft Windows NT
PROD/VER:
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Windows NT Workstation version 3.5 
 - Microsoft Windows NT Server version 3.5 
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SYMPTOMS
========

When you attempt to use the Windows NT 3.5 Remote Access client (RASPHONE.EXE)
to connect to a RAS server, the following error appears:

   Error Connecting To <servername>

   Error 1: Incorrect Function

   Press F1 for more information

where <servername> is the name of the RAS server that you are attempting to
connect to.

CAUSE
=====

This error message appears when you incorrectly install Microsoft Windows NT 3.5
U.S. Service Pack 2.

Steps to Reproduce Problem
--------------------------

1. Download the Intel 3.5-inch Disk Set for Service Pack 2. This set includes
   the following nine self-extracting executables:

     RUNME.EXE
     SP231.EXE
     SP232.EXE
     SP233.EXE
     SP234.EXE
     SP235.EXE
     SP236.EXE
     SP237.EXE
     SP238.EXE

2. Extract each of the nine into a directory on your hard disk drive.

3. Run UPDATE.EXE from that directory to install Service Pack 2.
   NOTE: You may receive error messages when attempting to copy the following
   files:

   OEMNSVSM.INF
   OEMNXPTC.INF
   VIDEO.INF

4. When the update program prompts you to restart Windows NT, choose ignore to
   continue the installation. These files are copied to the
   %SYSTEMROOT%\SYSTEM32 directory, despite the error message.

5. Attempt to use RASPHONE to connect to a RAS server.

You receive the error message noted above.

RESOLUTION
==========

To successfully use RAS to dial into a RAS server, do one of the following:

 - Use the MAKE35.BAT file to create a disk set for Service Pack 2. After you
   have created the eight Service Pack 2 disks using MAKE35.BAT, run UPDATE.EXE
   from Disk 1 and follow the prompts to complete the installation of Service
   Pack 2.

   -or-

 - Run Control Panel, choose Network, remove RAS, and then reinstall RAS. When
   you are prompted for media during the reinstall, provide your original
   Windows NT 3.5 CD-ROM or floppy disks.

   This load the pre-Service Pack 2 RAS files. As soon as possible, reinstall
   Service Pack 2 using the correct procedure to update the RAS files.

Additional query words: prodnt

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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTSsearch kbWinNTS350 kbWinNTS350search

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