DOCUMENT:Q128927 31-JUL-2001 [sms] TITLE :Err Msg: Remote Control Agent Cannot Load IDIS_IPX.DLL PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.0,1.1,1.2 OPER/SYS: KEYWORDS:kb3rdparty kbinterop kbMaintMan smsmaintman ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.0, 1.1, 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When you start Remote Control on a NetWare client running Windows version 3.x in Microsoft Systems Management Server version 1.0, the following error message appears: Remote Control Agent cannot load idis_ipx.dll CAUSE ===== This problem occurs if one or all of the following files are not present in the NetWare client computer: NWNETAPI.DLL NWCALLS.DLL NWIPXSPX.DLL These files are included with the NetWare client software and are available in the Novell public forum on CompuServe. If you install and run a NetWare client in MS-DOS, the three files above are not required. NWCALLS.DLL and NWIPXSPX.DLL are installed for NetWare clients running Windows version 3.x. RESOLUTION ========== To correct this problem, install the NWNETAPI.DLL file on the NetWare client. To allow Microsoft Systems Management Server to install the file, place the file in the SITE.SRV\MAINCFG.BOX\CLIENT.SRC\X86.BIN directory on the site server. The Maintenance Manager will replicate the file to all NetWare logon servers. The file will be installed to the MS\SMS\BIN directory on all NetWare clients when users run Client Setup (either manually or through their login script). The NetWare products discussed here are manufactured by Novell, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: sms prodsms ====================================================================== Keywords : kb3rdparty kbinterop kbMaintMan smsmaintman Technology : kbSMSSearch kbSMS100 kbSMS110 kbSMS120 Version : winnt:1.0,1.1,1.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.