DOCUMENT:Q128638 08-AUG-2001 [winnt] TITLE :User Logs On To a Blank Windows NT Screen PRODUCT :Microsoft Windows NT PROD/VER: OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 3.1 - Microsoft Windows NT Workstation version 3.1 - Microsoft Windows NT Advanced Server, version 3.1 - Microsoft Windows NT Workstation version 3.5 - Microsoft Windows NT Server version 3.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you log on to Windows NT, the system may stop responding (hang) with a blank screen displayed. You can continue by pressing CTRL+ALT+DEL to bring up the Windows NT security dialog box. You can then choose either Cancel, Logoff, or Shutdown. CAUSE ===== This problem occurs when the user account has No Access permissions to its home directory (typically the \USERS\DEFAULT subdirectory). This problem also occurs if the \USERS directory has No Access permission for the user and this permission has been applied to its subdirectories. RESOLUTION ========== To correct this problem, give the user at least a read-only permission to the home directory. Additional query words: prodnt 3.10 hung progman wallpaper ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW310 kbWinNTSsearch kbWinNTS350 kbWinNTS310 kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNTS350search kbWinNTS310search kbWinNT310Search kbWinNTW310Search ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.