DOCUMENT:Q128039 25-JUL-2001 [sms] TITLE :DOS Inventory Agent Hangs on HP Vectra PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.0,1.1 OPER/SYS: KEYWORDS:kbdisplay kbsetup kbInventory smsinv ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.0, 1.1 ------------------------------------------------------------------------------- SYMPTOMS ======== When you run SMSLS.BAT for the first time in Microsoft Systems Management Server on a Hewlett Packard (HP) Vectra computer, the DOS Inventory agent (INVDOS.EXE) may stop responding (hang) during the video detection process. CAUSE ===== This problem occurs if you are using an onboard video card (Cirrus CL- GD542x chipset) on an HP Vectra computer. WORKAROUND ========== To work around this problem in Systems Management Server 1.0, run the SMSLS.BAT file again. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server versions 1.0 and 1.1. This problem was corrected in Systems Management Server version 1.2. MORE INFORMATION ================ After the first failure of INVDOS, SMS places a file (SMSSAFE.TMP) at the root directory of the client computer's system drive (Drive C). This file indicates that a video detection failure occurred during the previous execution of the SMSLS.BAT file. The next time you run SMSLS.BAT, SMS.INI is updated to indicate that the video detection should be skipped when you run SMSLS.BAT. The SMSSAFE.TMP file is then deleted by SMS. For additional information on INVDOS and SMSSAFE.TMP in Systems Management Server 1.1, please see the following article in the Microsoft Knowledge Base: Q128451 INVDOS: SMSSAFE.TMP is Deleted upon Creation Additional query words: prodsms sms ms-dos msdos ====================================================================== Keywords : kbdisplay kbsetup kbInventory smsinv Technology : kbSMSSearch kbSMS100 kbSMS110 Version : winnt:1.0,1.1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.