DOCUMENT:Q126853 08-AUG-2001 [winnt] TITLE :Windows NT 3.5 Setup Fails with Microspeed Trackball Mouse PRODUCT :Microsoft Windows NT PROD/VER:3.50 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 3.5 - Microsoft Windows NT Server version 3.5 - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install Windows NT version 3.5 on a Compaq computer with a Microspeed Trackball mouse and a Quantum LPS528A (Type 65, 527.5 MB) IDE hard disk, Setup stops responding (hangs) at the Welcome to Setup screen. This problem does not occur in Windows NT version 3.1 or with hard disks from manufacturers. CAUSE ===== The Microspeed Trackball mouse is not on the Windows NT version 3.5 Hardware Compatibility List (HCL) and is not supported. RESOLUTION ========== To correct this problem, use a supported trackball mouse. The third-party products discussed here are manufactured vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: prodnt mice ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTSsearch kbWinNTS350 kbWinNTS350search kbWin95search kbZNotKeyword3 Version : 3.50 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.