DOCUMENT:Q121908 07-SEP-2001 [winnt] TITLE :Unable to Browse or Connect to Microsoft Networking Print Server PRODUCT :Microsoft Windows NT PROD/VER:3.5 3.51 4.0 OPER/SYS: KEYWORDS:kbprint kbPrinting ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 - Microsoft Windows NT Server versions 3.5, 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== In some cases Browsing and Connecting to Windows NT and/or Windows 95 Network Printers may not function correctly. The Browse list will be blank and if a direct path is entered for Connect To Printer, one of the following error messages appears: Could not connect to printer. The printer name is invalid. -OR- Cannot locate network printer name CAUSE ===== This problem is caused by the Order value in the Print\Providers section in the Registry not containing the correct entries. Rather than correctly listing "LanMan Print Services," "Microsoft Windows Network" is listed instead. This causes the LanMan Provider key, which specifies the dynamic-link library (DLL) to be used for LanMan print shares, to not be found and thus Print Manager is unable to Browse or Connect to Windows NT Printer Shares. RESOLUTION ========== To correct both the Browsing and Connect to problems, change the Registry entry to the correct provider. In the Registry, use the following path: WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers In the Order value, remove the following entry: Microsoft Windows Network Then add the following entry: LanMan Print Services There may also be an entry for NetWare printer shares; that does not need to be removed or changed. Additional query words: prodnt ====================================================================== Keywords : kbprint kbPrinting Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search Version : 3.5 3.51 4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.