DOCUMENT:Q110213 07-SEP-2001 [winnt] TITLE :HP 1200C PostScript Color Printer Prints Black-and-White PRODUCT :Microsoft Windows NT PROD/VER: OPER/SYS: KEYWORDS:kbhw kbprint kbPrinting kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Advanced Server, version 3.1 ------------------------------------------------------------------------------- SYMPTOMS ======== When you print from an Apple Macintosh with Windows NT Services for Macintosh (SFM) to a shared PostScript color printer that does not have a Windows NT driver and includes a PostScript Printer Definition (PPD) file, such as the Hewlett-Packard (HP) DJ1200C, it prints in black-and-white or grayscale. CAUSE ===== The cause of this problem is that the Macintosh client queries the server for information about the printer. If the printer being used is PostScript and has a PPD file, the file is read for printer capabilities. However, if there is not a corresponding PPD file, this prompts the server to return default information to the Macintosh client. The default information returned is set up for a black-and-white printer. If you set up your printer with a non-PostScript driver, the Macintosh Services checks the default non-PostScript device. The default is set to Color=False in this device; therefore, you cannot work around this problem by setting up the driver with a non-PostScript version for the same printer. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT Advanced Server version 3.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. The Hewlett-Packard product included here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. REFERENCES ========== Windows NT Advanced Server, "Services for Macintosh" Additional query words: prodnt gray scale HP1200c HPDJ1200c SFMPSPRT.DLL ====================================================================== Keywords : kbhw kbprint kbPrinting kbHardware Technology : kbWinNTsearch kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNT310Search ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.