DOCUMENT:Q103659 08-AUG-2001 [winnt] TITLE :Setup Hangs While Inspecting Hardware; How to Use NTDETECT.COM PRODUCT :Microsoft Windows NT PROD/VER:3.1 3.5 3.51 4.0 OPER/SYS: KEYWORDS:kbsetup ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 3.1 - Microsoft Windows NT Workstation version 3.1 - Microsoft Windows NT Advanced Server, version 3.1 - Microsoft Windows NT Server versions 3.5, 3.51, 4.0 - Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 ------------------------------------------------------------------------------- SUMMARY ======= When you are starting the system from the Windows NT Setup Disk for CD-ROM Installation or for Floppy Installation, if Setup hangs at the screen saying "Setup is inspecting your computer's hardware configuration," you can use the debug version of NTDETECT.COM to determine what component of the hardware might be causing the problem. The debug version of NTDETECT.COM is located in the following: Windows NT 3.1 - Windows NT 3.1 CD-ROM disc (SUPPORT\SUPTOOLS\I386\NTDETECT.COM) Windows NT 3.5 - Contact Microsoft Product Support Services (PSS) Windows NT 3.51 - Windows NT CD-ROM disc and 4.0 (SUPPORT\DEBUG\I386\NTDETECT.CHK) Rename NTDETECT.CHK to NTDETECT.COM. MORE INFORMATION ================ NTDETECT.COM detects and builds the hardware component lists on Intel-based (x86) computers. To use the debug version of NTDETECT.COM to determine why Windows NT Setup is hanging at the "Setup is inspecting your computer's hardware configuration" message, do the following: 1. Use the MS-DOS DISKCOPY command to copy the contents of the Windows NT Setup disk to a formatted, blank floppy disk. 2. Replace the NTDETECT.COM file on the copy of the Windows NT Setup disk created in step 1 with the NTDETECT.COM file mentioned above (for the appropriate version of Windows NT). NOTE: The debug version of NTDETECT.COM is not available on the Windows NT floppy disks. 3. Insert the copy of the Windows NT Setup disk you created in step 1 in drive A and restart the computer. The debug version of NTDETECT.COM will display hardware information on the screen as it is detected. To move to the next screen, press any key. Continue until Setup hangs. The contents of the screen at the point of lockup should give you an indication of what hardware component might be causing the problem. Additional query words: prodnt lock up lockup halt ====================================================================== Keywords : kbsetup Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTW310 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS310 kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNTS351search kbWinNTS350search kbWinNTS310search kbWinNT310Search kbWinNTW310Search Version : 3.1 3.5 3.51 4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.