DOCUMENT:Q141239 [winnt] TITLE :Stop 0xA Errors May Occur After Installing Service Pack 2 PRODUCT :Microsoft Windows NT PROD/VER:4.00 OPER/SYS:WINDOWS KEYWORDS:kbnetwork kberrmsg kbbug4.00 kbfile -------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 -------------------------------------------------------------------------- SYMPTOMS ======== After you apply Windows NT 4.0 Service Pack 2, you may receive a STOP 0x0000000A error message when you try to access your floppy disk drive or CD-ROM drive while anti-virus software is running. RESOLUTION ========== Obtain the fix mentioned below, or wait for the next Windows NT service pack. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT version 4.0. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix. Contact Microsoft Technical Support for more information. NOTE: This fix is to be applied only to computers with Service Pack 2 for Windows NT 4.0 installed. This hotfix has been posted to the following Internet location: ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/NT40/ hotfixes-postsp2/krnl-fix KBCategory: kbnetwork kberrmsg kbbug4.00 kbfile KBSubcategory: ntnetserv NTSrvWkst ntstop Additional reference words: prodnt 4.00 SP2 ============================================================================ THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1996.