DOCUMENT:Q156324
TITLE   :Device Failure Message with Microchannel Network Adapter
PRODUCT :winnt
PROD/VER:4.00
OPER/SYS:WINDOWS
KEYWORDS:kberrmsg kbnetwork kbhw

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The information in this article applies to:

 - Microsoft Windows NT Server version 4.0
 - Microsoft Windows NT Workstation version 4.0
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SYMPTOMS
========

When you start Windows NT on a computer with a microchannel (MCA) network
adapter, you may receive the following error message:

   At least one service or driver failed during system startup.
   Use Event Viewer to examine the event log for details.

When you look at the event log, you see the following entry:

   A device connected to the system is not functioning.

After you log on to the computer, you may have no network access through
one or more of the microchannel network adapters.

CAUSE
=====

The MCA Setup program and the adapter's Oemsetup.inf file identify the
slots on an MCA bus differently than the Windows NT hardware abstraction
layer (HAL). The Windows NT HAL identifies the slots beginning with 0 (for
example, physical slot 1 is SlotID 0), but the MCA setup program and the
Oemsetup.inf file start with 1.

RESOLUTION
==========

Contact Microsoft AnswerPoint for a Windows NT 4.0 hot fix.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Windows NT
version 4.0. A supported fix is available, but is not fully regression
tested and should be applied only to systems experiencing this specific
problem. Unless you are severely impacted by this specific problem,
Microsoft recommends that you wait for the service pack release
containing this fix. Contact Microsoft AnswerPoint for more information.

MORE INFORMATION
================

Non-MCA buses are not affected by this problem. The following MCA network
adapters are known to be affected:

 - 3Com 3C527 Etherlink MC/32
 - IBM Streamer adapters
 - Cabletron F30xx FDDI
 - NCR Starlan TR, NCR Wavelan
 - SysKonnect FDDI

KBCategory: kberrmsg kbnetwork kbhw
KBSubcategory: ntdriver nthw NTSrvWkst
Additional reference words: 4.00 prodnt micro-channel netcard hotfix

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