DOCUMENT:Q318163 16-JUL-2002 [sms] TITLE :SMS: Client Service Does Not Quit During Shutdown PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP1,2.0 SP2,2.0 SP3,2.0 SP4 OPER/SYS: KEYWORDS:kbenv kbtool kbui kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3, 2.0 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== When you click "Shut down the computer" on a computer that is running the Systems Management Server (SMS) client, the SMS Client service (Clisvcl.exe) may continue to run. This may occur even after the "Shutdown Computer: It is now safe to turn off your computer" dialog box appears. If you do not immediately restart your computer, Clisvcl.exe may try to start optional components. These attempts may lead to the system volume being marked as dirty. If this occurs, Autochk runs the next time you start your computer. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ----------------------------------------------------------------------- 02-Mar-2001 01:30 655,463 Apasetup.exe Alpha 02-Mar-2001 00:15 2.0.1493.3251 293,648 Ccim32.dll Alpha 02-Mar-2001 00:30 1,925,229 Ccmcore.exe Alpha 02-Mar-2001 00:15 2.0.1493.3251 4,442,606 Clicore.exe Alpha 02-Mar-2001 00:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha 01-Mar-2001 13:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha 02-Mar-2001 00:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha 02-Mar-2001 00:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha 02-Mar-2001 01:30 2.0.1493.3254 387,856 Smsapm32.exe Alpha 02-Mar-2001 00:00 693,008 Swdist32.exe Alpha 02-Mar-2001 01:30 395,032 Apasetup.exe Intel 01-Mar-2001 13:00 2.0.1493.3125 259,936 Bindclin.dll Intel 02-Mar-2001 00:15 2.0.1493.3251 182,096 Ccim32.dll Intel 02-Mar-2001 00:30 1,324,075 Ccmcore.exe Intel 02-Mar-2001 00:15 2.0.1493.3251 3,402,213 Clicore.exe Intel 02-Mar-2001 00:10 2.0.1493.3238 88,432 Clisvcl.exe Intel 01-Mar-2001 22:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel 01-Mar-2001 13:00 2.0.1493.3125 338,272 Mslmclin.dll Intel 01-Mar-2001 13:00 2.0.1493.3125 269,664 Ndsclin.dll Intel 02-Mar-2001 00:00 2.0.1493.3236 54,128 Odpsys32.exe Intel 02-Mar-2001 00:00 2.0.1493.3236 60,272 Odpusr32.exe Intel 25-Sep-2001 23:14 762,688 Preinst.exe Intel 02-Mar-2001 01:30 2.0.1493.3254 291,696 Smsapm32.exe Intel 02-Mar-2001 00:00 639,507 Swdist32.exe Intel 02-Mar-2001 01:30 2.0.1493.3254 67 Compverbase.ini 02-Mar-2001 01:30 2.0.1493.3254 67 Compversmsapm32.ini 02-Mar-2001 01:30 2.0.1493.3254 67 Compverswdist.ini NOTE: Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files. How to Install the Hotfix with the Hotfix Installer --------------------------------------------------- NOTE: You can only use this method on Intel-based computers. 1. Copy the hotfix folder structure to a share on your network. Q318163.exe is a Microsoft Windows Installer file that updates specific files on your site server. 2. Log on to your site server by using an account with administrative rights. 3. On the site server, quit the SMS Administrator console. 4. Run Q318163.exe, and then follow the directions in the wizard. You can run the file in Quiet mode by using the /s switch. STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package (HRP). For additional information about the SMS 2.0 SP4 HRP, click the article number below to view the article in the Microsoft Knowledge Base: Q323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 SP4 HRP Additional query words: prodsms autochk clisvcl ====================================================================== Keywords : kbenv kbtool kbui kbsms120 kbsms120bug Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3 kbSMS200SP4 Version : :2.0,2.0 SP1,2.0 SP2,2.0 SP3,2.0 SP4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.