DOCUMENT:Q317037 07-JUN-2002 [winnt] TITLE :"Error 1703" Err Msg When You Install Windows NT 4.0 Option Pack PRODUCT :Microsoft Windows NT PROD/VER::4.0 OPER/SYS: KEYWORDS:kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure that you understand how to restore the registry if a problem occurs. SYMPTOMS ======== When you install the Windows NT 4.0 Option Pack on a Windows NT Workstation 4.0-based computer, Peer Web Server does not work and the World Wide Web Publishing Service does not start (even though the Microsoft Internet Information Services [IIS] Admin service does start). When you attempt to start the World Wide Web Publishing Service, you receive the following error message: Error 1703: the RPC protocol sequence is not supported. In the Event Viewer, you may receive the following details: Source: Service Control Mar Event ID: 7023 Description: The WWW publishing server service terminated with the following error: the RPC protocol sequence is not supported. RESOLUTION ========== To resolve this issue, remove and then reinstall TCP/IP. To do this, follow these steps. NOTE: You must be logged on as a user with Administrator rights to complete these steps. 1. Open Control Panel, double-click Network, and then click the Protocols tab. 2. Select TCP/IP Protocol, click Remove, and then click Yes. 3. Click Close, and then click Yes to restart the computer. 4. Log on as a user with Administrator rights. 5. In Control Panel, double-click Network, and then click the Protocols tab. 6. Click Add, select TCP/IP Protocol, and then click OK. 7. If you want to use Dynamic Host Configuration Protocol (DHCP), click Yes when prompted. If you do not want to use DHCP, click No. 8. When prompted, type the path for the Windows NT source files, click Continue, and then click Close. 9. If you are not using DHCP, you are prompted for your TCP/IP configuration information. Enter the appropriate values, and then click OK. If you are not sure what the appropriate values are, contact your network administrator. 10. Click No when you are prompted to restart your computer. If you have installed a Windows NT service pack, you need to reinstall the service pack before you restart your computer. 11. Restart your computer. If you receive an error message while you remove and reinstall TCP/IP, you may need to manually remove TCP/IP from the Windows NT registry. WARNING: If you modify the registry incorrectly, serious problems may occur that require you to reinstall your operating system. Microsoft cannot guarantee that problems can be solved. Modify the registry at your own risk. Microsoft recommends that you back up the registry before you modify it. If you are running Microsoft Windows NT or Microsoft Windows 2000, also update your Emergency Repair Disk (ERD). For additional information about how to manually remove TCP/IP from the Windows NT registry, click the article number below to view the article in the Microsoft Knowledge Base: Q151237 Error Message When Installing TCP/IP or Adding TCP/IP Service For additional information about how to troubleshoot TCP/IP problems, click the article number below to view the article in the Microsoft Knowledge Base: Q169790 How to Troubleshoot Basic TCP/IP Problems Additional query words: ====================================================================== Keywords : kberrmsg Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search Version : :4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.