DOCUMENT:Q317021 06-AUG-2002 [winnt] TITLE :"Device Name Is Already In Use" Err Msg Saving to Mapped Drive PRODUCT :Microsoft Windows NT PROD/VER::4.0 OPER/SYS: KEYWORDS:kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server, Enterprise Edition version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to save a Microsoft Office document to a mapped drive, you may receive the following error message: An error occurred while reconnecting to \\\. Microsoft Windows Network: The local device name is already in use. This connection has not been restored. CAUSE ===== This behavior can occur if both of the following conditions are true: - McAfee VirusScan ASAP software Scan Engine 4.1.40 is installed on your computer. -and- - The mapped drive is located on a Windows NT Server, Enterprise Edition version 4.0-based computer. RESOLUTION ========== To resolve this issue, contact contact McAfee Technical Support for an update to the scan engine for McAfee VirusScan. To do this, browse to the following McAfee Web site: http://www.mcafee.com/support WORKAROUND ========== To work around this issue, disable McAfee VirusScan. Consult your McAfee VirusScan documentation for more information about how to temporarily turn off this program. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Additional query words: ====================================================================== Keywords : kberrmsg Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search Version : :4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.