DOCUMENT:Q315355  18-JUL-2002  [iis]
TITLE   :Creating a Certificate Request Causes An Internal Error to Occur
PRODUCT :Internet Information Server
PROD/VER::5.0
OPER/SYS:
KEYWORDS:

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Internet Information Services version 5.0 
-------------------------------------------------------------------------------

IMPORTANT: This article contains information about modifying the registry. Before you 
modify the registry, make sure to back it up and make sure that you understand how to restore 
the registry if a problem occurs. For information about how to back up, restore, and edit the 
registry, click the following article number to view the article in the Microsoft Knowledge Base:

   Q256986 Description of the Microsoft Windows Registry

SYMPTOMS
========

When you are generating a certificate request for use with Secure Sockets Layer
(SSL) by using the Certificate Request Wizard in Internet Information Services
(IIS) 5.0, an internal server error may occur and you receive the following
error message when the wizard completes:

   Certificate Request Failed. An Internal Error Occurred.

CAUSE
=====

This problem occurs because the Crypto subsystem is corrupt.

RESOLUTION
==========

WARNING: If you use Registry Editor incorrectly, you may cause serious problems
that may require you to reinstall your operating system. Microsoft cannot
guarantee that you can solve problems that result from using Registry Editor
incorrectly. Use Registry Editor at your own risk.

To resolve this problem:

1. Click Start, click Run, and then type "regedit" (without the quotation marks)
   to start Registry Editor.

2. Locate the following registry key:

   HKEY_USERS\Default\Software\Microsoft\Cryptography\Providers\Type 001

3. Click the Providers registry key, and then on the Registry menu, click Export
   Registry File. Choose a location in which to save this file for backup
   purposes.

4. After you have exported the registry key, delete the Type 001 registry key.

5. Quit Registry Editor.

6. Restart the server.


STATUS
======

Microsoft has confirmed that this is a problem in Microsoft Windows 2000.



Additional query words: iis5 certificate request wizard internal error failed

======================================================================
Keywords          :  
Technology        : kbiisSearch
Version           : :5.0
Issue type        : kbprb
Solution Type     : kbpending

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.