DOCUMENT:Q314434 08-MAY-2002 [sms] TITLE :SMS: SNMPELEA Event Errors on Client Install to Windows 2000 PRODUCT :Microsoft Systems Management Server PROD/VER::1.2,1.2 SP4,2000 OPER/SYS: KEYWORDS:kbenv kberrmsg kbsetup kbSNMP kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.2, 1.2 SP4 - Microsoft Windows 2000 Professional ------------------------------------------------------------------------------- SYMPTOMS ======== When you install a Systems Management Server (SMS) version 1.2 Service Pack 4 (SP4) client with the Windows 2000 support fixes for SMS 1.2 onto a Windows 2000 Professional client, error events 1025 and 6002 are reported in the Application Event log. Each time you restart the computer, the events are generated. The event details are: - 1025 (ERROR) Source Snmpelea, Description Unable to load PrimaryModule System. Loadlibrary returned 126. - 6002 (WARNING)Source Snmpelea, Description Mutex object could not be released. Reason code is 288. Trap may not be sent. CAUSE ===== This problem can occur because during the SMS 1.2 client installation, the SMS Client Configuration Manager (CCM) attempts to install the SMS SNMP Trap Translator on any Microsoft Windows NT client on which the SNMP agent is installed. However, the SMS 1.2 SNMP Trap Translator is not supported on Windows 2000. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server 1.2 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Version Size File name Platform ------------------------------------------------------ 14-Dec-2001 1.2(786) 368,544 Clicfg.exe Intel 14-Dec-2001 1.2(786) 918,288 Clicfg.exe Alpha NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. MORE INFORMATION ================ The SMS CCM site component is responsible for the installation of the SNMP Trap Translator. Because the Trap Translator client component cannot be disabled on a per-client basis, only per site, the Trap Translator is installed on any SMS Windows NT client that has the SNMP agent installed. The hotfix that is documented in this article contains a modification to the CCM component that detects the operating system version that is running on the client prior to the installation of the Trap Translator. If the operating system major version is 5 (Windows 2000 or Microsoft Windows XP), the SMS SNMP Trap Translator is not installed on a new SMS client. How to Install the Hotfix ------------------------- Apply this fix on all of the primary and secondary sites in the SMS hierarchy. To manually install the hotfix: 1. Stop the SMS_CLIENT_CONFIGURATION_MANAGER service. 2. Copy the hotfix version of the Clicfg.exe file from the appropriate platform folder of the hotfix folder structure to the SMS\Helper.srv\.bin folder of the site server, replacing the existing version. 3. Restart the SMS_CLIENT_CONFIGURATION_MANAGER service. For additional information about the SMS 1.2 support fixes for Windows 2000, click the article number below to view the article in the Microsoft Knowledge Base: Q254532 SMS 1.2 Support Fixes for Windows 2000 For more information about supported and unsupported SMS 1.2 features on Windows 2000, please refer to the following Microsoft SMS 1.2 Support Technical Paper: http://www.microsoft.com/smsmgmt/deployment/sms12support.asp Additional query words: prodsms snmp ====================================================================== Keywords : kbenv kberrmsg kbsetup kbSNMP kbsms120 kbsms120bug Technology : kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbSMSSearch kbSMS120 kbSMS120SP4 Version : :1.2,1.2 SP4,2000 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. 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