DOCUMENT:Q314342 06-AUG-2002 [sms] TITLE :SMS: Advertisements May Not Run If the Screen Saver Runs PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kberrmsg kbtool kbsms200preSP4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If you specify that an advertisement for a program should run only when a user is not logged on, the advertisement may not run if a screen saver runs. In the \Ms\Sms\Logs\Smsapm32.log (where is the path to the Ms folder) file, the following information may be logged when a user is not logged on to the computer and the screen saver is running: SCHEDULER : This job needs to be run when there is no user logged on. SCHEDULER : Checking if a user is actually logged off. SCHEDULER : The user is not logged off the system. SCHEDULER : This job requires the user to be logged off the system. SCHEDULER : Attempting to schedule this job at some time in the future when the logoff process has completed. CAUSE ===== The Advertised Programs Manager Systems Management Server (SMS) component verifies that there is a default interactive desktop on a client computer to determine whether the user is logged off. The default desktop is not available after a user is logged off, however, a new interactive desktop is created if a screen saver runs. When this interactive desktop is created, Advertised Program Manager does not correctly differentiate between the interactive desktop and the default desktop that is used by the user who is logged on. When this problem occurs, Advertised Programs Manager incorrectly determines that the default interactive desktop is present and that the user is logged on. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English-language version of this fix should have the following file attributes or later: Date Version Size File name Platform --------------------------------------------------------------------- 01-MAR-2001 654,488 Apasetup.exe Alpha 01-MAR-2001 2.00.1493.3216 293,648 Ccim32.dll Alpha 01-MAR-2001 1,925,224 Ccmcore.exe Alpha 01-MAR-2001 2.00.1493.3214 1,938,192 Clibase.dll Alpha 01-MAR-2001 4,441,916 Clicore.exe Alpha 01-MAR-2001 2.00.1493.3216 125,712 Clisvcl.exe Alpha 01-MAR-2001 2.00.1493.3216 13,584 Cliver.exe Alpha 01-MAR-2001 67 Compverbase.ini Alpha 01-MAR-2001 67 Compversmsapm32.ini Alpha 01-MAR-2001 67 Compverswdist.ini Alpha 01-MAR-2001 2.00.1493.3216 66,832 Cqmgr32.dll Alpha 01-MAR-2001 2.00.1493.3215 578,832 Mslmclin.dll Alpha 01-MAR-2001 2.00.1493.3216 73,488 ODPSYS32.exe Alpha 01-MAR-2001 2.00.1493.3216 82,192 Odpusr32.exe Alpha 01-MAR-2001 2.00.1493.3218 382,224 Smsapm32.exe Alpha 01-MAR-2001 691,596 Swdist32.exe Alpha 01-MAR-2001 394,061 Apasetup.exe Intel 01-MAR-2001 2.00.1493.3125 259,936 Bindclin.dll Intel 01-MAR-2001 2.00.1493.3216 181,584 Ccim32.dll Intel 01-MAR-2001 1,324,069 Ccmcore.exe Intel 01-MAR-2001 2.00.1493.3214 1,222,560 Clibase.dll Intel 01-MAR-2001 3,401,546 Clicore.exe Intel 01-MAR-2001 2.00.1493.3216 88,432 Clisvcl.exe Intel 01-MAR-2001 2.00.1493.3216 8,512 Cliver.exe Intel 01-MAR-2001 67 Compverbase.ini Intel 01-MAR-2001 67 Compversmsapm32.ini Intel 01-MAR-2001 67 Compverswdist.ini Intel 01-MAR-2001 2.00.1493.3216 39,264 Cqmgr32.dll Intel 01-MAR-2001 2.00.1493.3125 338,272 Mslmclin.dll Intel 01-MAR-2001 2.00.1493.3125 269,664 Ndsclin.dll Intel 01-MAR-2001 2.00.1493.3216 53,104 Odpsys32.exe Intel 01-MAR-2001 2.00.1493.3216 59,248 Odpusr32.exe Intel 01-MAR-2001 2.00.1493.3218 287,088 Smsapm32.exe Intel 01-MAR-2001 637,723 Swdist32.exe Intel NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package (HRP). For additional information about the SMS 2.0 SP4 HRP, click the article number below to view the article in the Microsoft Knowledge Base: Q323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 SP4 HRP MORE INFORMATION ================ After you install the hotfix that is described in this article, the Advertised Programs Manager SMS component determines the type of desktop that is returned and differentiates between the screen saver and the default variations of the interactive desktop. Additional query words: advert apm ====================================================================== Keywords : kberrmsg kbtool kbsms200preSP4fix Technology : kbSMSSearch kbSMS200 Version : :2.0 Hardware : x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.