DOCUMENT:Q310703 16-MAY-2002 [winnt] TITLE :Security Roll-Up Fix Q299444 May Cause Lexmark Printers to Hang PRODUCT :Microsoft Windows NT PROD/VER::4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4,4.0 SP5,4.0 SP6,4.0 SP6a OPER/SYS: KEYWORDS:kbprint kbDriver ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4, 4.0 SP5, 4.0 SP6, 4.0 SP6a ------------------------------------------------------------------------------- SYMPTOMS ======== When you apply the Q299444 security roll-up fix, the Lexmark Printer driver may stop responding (hang). Q299444 stores the local procedure call (LPC) port data in the client thread and makes sure a reply comes back via the same port. This results in a more secure callback routine, but stops bidirectional communication with the Lexmark software. NOTE: This behavior can also occur with programs that use Distributed Component Object Model (DCOM) technology or remote procedure call (RPC) technology, such as Zone Labs' ZoneAlarm firewall software. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem immediately, download the fix as instructed below or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The following files are available for download from the Microsoft Download Center: English: DownloadDownload Q310703i.exe now (http://www.microsoft.com/Downloads/Release.asp?ReleaseID=34268) Czech: DownloadDownload csy_Q310703i.exe now (http://www.microsoft.com/Downloads/Release.asp?ReleaseID=34272) Danish: DownloadDownload dan_Q310703i.exe now (http://www.microsoft.com/Downloads/Release.asp?ReleaseID=34275) Dutch: DownloadDownload nld_Q310703i.exe now (http://www.microsoft.com/Downloads/Release.asp?ReleaseID=34287) Finnish: DownloadDownload fin_Q310703i.exe now (http://www.microsoft.com/Downloads/Release.asp?ReleaseID=34452) French: DownloadDownload fra_Q310703i.exe now (http://www.microsoft.com/Downloads/Release.asp?ReleaseID=34281) German: DownloadDownload deu_Q310703i.exe now (http://www.microsoft.com/Downloads/Release.asp?ReleaseID=34270) Hungarian: DownloadDownload hun_Q310703i.exe now (http://www.microsoft.com/Downloads/Release.asp?ReleaseID=34284) Italian: DownloadDownload ita_Q310703i.exe now (http://www.microsoft.com/Downloads/Release.asp?ReleaseID=34286) Norwegian: DownloadDownload nor_Q310703i.exe now (http://www.microsoft.com/Downloads/Release.asp?ReleaseID=34288) Polish: DownloadDownload plk_Q310703i.exe now (http://www.microsoft.com/Downloads/Release.asp?ReleaseID=34289) Portuguese (Brazilian): DownloadDownload ptb_Q310703i.exe now (http://www.microsoft.com/Downloads/Release.asp?ReleaseID=34271) Russian: DownloadDownload rus_Q310703i.exe now (http://www.microsoft.com/Downloads/Release.asp?ReleaseID=34290) Spanish: DownloadDownload esp_Q310703i.exe now (http://www.microsoft.com/Downloads/Release.asp?ReleaseID=34278) Swedish: DownloadDownload sve_Q310703i.exe now (http://www.microsoft.com/Downloads/Release.asp?ReleaseID=34291) Release Date: December 3, 2001 For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. After it is posted, the file is housed on secure servers that prevent any unauthorized changes to the file. The English-language version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------- 10/16/01 22:14 4.0.1381.7097 343,824 Rpcrt4.dll Intel 10/16/01 22:19 4.0.1381.7097 602,896 Rpcrt4.dll Alpha STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: ====================================================================== Keywords : kbprint kbDriver Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400sp6 kbWinNTS400sp5 kbWinNTS400sp4 kbWinNTS400sp3 kbWinNTS400sp2 kbWinNTS400sp1 kbWinNTS400search kbWinNTS400 Version : :4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4,4.0 SP5,4.0 SP6,4.0 SP6a Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.