DOCUMENT:Q309289 08-MAY-2002 [sna] TITLE :COMTI Perfmon Counters Not Available When Using Terminal Server PRODUCT :Microsoft SNA Server PROD/VER:: OPER/SYS: KEYWORDS:kbbuglist kbfixlist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Host Integration Server 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to view COM Transaction Integrator (COMTI) Performance Monitor counters under a Terminal Server client connection, no data is collected and all counters show a value of 0. COMTI Performance Monitor counters are seen when they are accessed by all other means, such as remotely or by using the console. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Host Integration Server 2000 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: +-------------------------------------+ | File name | Date | Time | +-------------------------------------+ | Comtiperf.dll | May-21-2001 | 12:00 | +-------------------------------------+ NOTE: Because of file dependencies, the most recent fix that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Host Integration Server 2000. Additional query words: comti perfmon HIS ====================================================================== Keywords : kbbuglist kbfixlist Technology : kbAudDeveloper kbHostIntegServ2000 Version : : Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.