DOCUMENT:Q308646 06-AUG-2002 [sms] TITLE :SMS: Screen-Redraw Issues Advertising Programs with Custom Icons PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP1,2.0 SP2,2.0 SP3,2.0 SP4 OPER/SYS: KEYWORDS:kbenv kbsetup kbtool kbsms200 kbsms200bug kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3, 2.0 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== When you are running the Systems Management Server (SMS) client software, you may experience one or more display-related symptoms. For example, the screen may appear to be jittery, drop-down list boxes may not appear, you may see screen-redraw issues, and so on. If you configure Windows Task Manager to display the "GDI objects" column, you may see an increasing number of GDI objects that are allocated for the Smsmon32.exe process. CAUSE ===== This problem can occur if an SMS package that contains a program that is set to use a custom icon is advertised. This condition can cause Smsmon32.exe to allocate GDI objects that are never freed, and this can cause various screen-redraw issues to occur. The number of allocated GDI objects increases each time the SMS client looks for new advertisements from its Client Access Point (CAP). RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English post-SP3 version of this fix should have the following file attributes or later: Date Time Version Size File name Platform --------------------------------------------------------------------------- 01-Mar-2001 18:30 2.0.92.9 395,032 Apasetup.exe Intel 01-Mar-2001 06:00 2.0.1493.3125 259,936 Bindclin.dll Intel 01-Mar-2001 17:15 2.0.1493.3251 182,096 Ccim32.dll Intel 01-Mar-2001 17:30 2.0.92.9 1,324,075 Ccmcore.exe Intel 01-Mar-2001 17:15 2.0.1493.3251 3,402,213 Clicore.exe Intel 01-Mar-2001 17:10 2.0.1493.3238 88,432 Clisvcl.exe Intel 09-May-2002 19:46 67 Compverbase.ini 09-May-2002 19:46 67 Compversmsapm32.ini 09-May-2002 19:46 67 Compverswdist.ini 01-Mar-2001 15:20 2.0.1493.3216 39,264 Cqmgr32.dll Intel 01-Mar-2001 06:00 2.0.1493.3125 338,272 Mslmclin.dll Intel 01-Mar-2001 06:00 2.0.1493.3125 269,664 Ndsclin.dll Intel 01-Mar-2001 17:00 2.0.1493.3236 54,128 Odpsys32.exe Intel 01-Mar-2001 17:00 2.0.1493.3236 60,272 Odpusr32.exe Intel 01-Mar-2001 18:30 2.0.1493.3254 291,696 Smsapm32.exe Intel 01-Mar-2001 19:05 2.0.1493.3261 118,208 Smsmon32.exe Intel 01-Mar-2001 19:05 2.0.92.9 639,658 Swdist32.exe Intel 01-Mar-2001 18:30 2.0.92.9 655,463 Apasetup.exe Alpha 01-Mar-2001 17:15 2.0.1493.3251 293,648 Ccim32.dll Alpha 01-Mar-2001 17:30 2.0.92.9 1,925,229 Ccmcore.exe Alpha 01-Mar-2001 17:15 2.0.1493.3251 4,442,606 Clicore.exe Alpha 01-Mar-2001 17:10 2.0.1493.3238 125,712 Clisvcl.exe Alpha 09-May-2002 19:46 67 Compverbase.ini 09-May-2002 19:46 67 Compversmsapm32.ini 09-May-2002 19:46 67 Compverswdist.ini 01-Mar-2001 15:20 2.0.1493.3216 66,832 Cqmgr32.dll Alpha 01-Mar-2001 06:00 2.0.1493.3125 578,832 Mslmclin.dll Alpha 01-Mar-2001 05:00 2.0.1493.3236 75,024 Odpsys32.exe Alpha 01-Mar-2001 05:00 2.0.1493.3236 83,728 Odpusr32.exe Alpha 01-Mar-2001 18:30 2.0.1493.3254 387,856 Smsapm32.exe Alpha 01-Mar-2001 19:05 2.0.1493.3261 175,888 Smsmon32.exe Alpha 01-Mar-2001 19:05 2.0.92.9 693,202 Swdist32.exe Alpha NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. To install the hotfix, use the appropriate method. Use the Hotfix Installer ------------------------ NOTE: This method is only for Intel-based computers. 1. Create a folder in a location that is accessible to your SMS site servers. 2. Copy the update file (Q308646.exe) and platform folders to the new folder. The folder structure must be such that the update file is located one folder "above" the platform folders. 3. From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrative privileges. 4. Quit the SMS Administrator console, if it is running. 5. Run Q308646.exe, and then follow the directions in the wizard. Manual Installation ------------------- 1. Create a folder in a location that is accessible to your SMS site servers. 2. Copy the platform folders that contain the hotfixed files to the new folder. 3. From each of the primary and secondary SMS site servers in your environment, log on to your site server by using an account with administrative privileges. 4. Quit the SMS Administrator console, if it is running. 5. Stop all SMS services. 6. Replace the Bindclin.dll file in the \Bin\ folder with the version you obtained from the hotfix. 7. Replace the Ccim32.dll file in the \Bin\ folder with the version you obtained from the hotfix. 8. Replace the Clisvcl.exe file in the \Bin\ folder with the version you obtained from the hotfix. 9. Replace the Cqmgr32.dll file in the \Bin\ folder with the version you obtained from the hotfix. 10. Replace the Mslmclin.dll file in the \Bin\ folder with the version you obtained from the hotfix. 11. Replace the Ndsclin.dll file in the \Bin\ folder with the version you obtained from the hotfix. 12. Replace the Odpsys32.exe file in the \Bin\ folder with the version you obtained from the hotfix. 13. Replace the Odpusr32.exe file in the \Bin\ folder with the version you obtained from the hotfix. 14. Replace the Smsapm32.exe file in the \Bin\ folder with the version you obtained from the hotfix. 15. Replace the Smsmon32.exe file in the \Bin\ folder with the version you obtained from the hotfix. 16. Replace the Swdist32.exe file in the \inboxes\clicomp.src\SWDist\ folder with the version you obtained from the hotfix. 17. Replace the Apasetup.exe file in the \inboxes\clicomp.src\smsapm32\ folder with the version you obtained from the hotfix. 18. Replace the Ccmcore.exe file in the \inboxes\clicomp.src\base\ folder with the version you obtained from the hotfix. 19. Replace the Clicore.exe file in the \inboxes\clicomp.src\base\ folder with the version you obtained from the hotfix. 20. Replace the Compver.ini file in the \Inboxes\Clicomp.src\SWDist folder with the Compverswdist.ini file you obtained from the hotfix. Note that you must rename the Compverswdist.ini file to Compver.ini. 21. Replace the Compver.ini file in the \Inboxes\Clicomp.src\smsapm32 folder with the Compversmsapm32.ini file you obtained from the hotfix. Note that you must rename the Compversmsapm32.ini file to Compver.ini. 22. Replace the Compver.ini file in the \Inboxes\Clicomp.src\base folder with the Compverbase.ini file you obtained from the hotfix. Note that you must rename the Compverbase.ini file to Compver.ini. 23. Restart all SMS services. WORKAROUND ========== To work around this problem, configure all programs to use the default icon as suggested by the message in the Program Properties dialog box when you first create a program. The GDI resources can be freed if you reboot the client, or end the Smsmon32.exe process. STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in the Systems Management Server 2.0 Service Pack 4 Hotfix Rollup Package (HRP). For additional information about the SMS 2.0 SP4 HRP, click the article number below to view the article in the Microsoft Knowledge Base: Q323206 SMS: List of Bugs Fixed in the Systems Management Server 2.0 SP4 HRP Additional query words: prodsms ====================================================================== Keywords : kbenv kbsetup kbtool kbsms200 kbsms200bug kbsms120 kbsms120bug Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3 kbSMS200SP4 Version : :2.0,2.0 SP1,2.0 SP2,2.0 SP3,2.0 SP4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.