DOCUMENT:Q307489 04-OCT-2001 [iis] TITLE :Cannot Access .shtml Files with JRUN ISAPI Filter Installed PRODUCT :Internet Information Server PROD/VER::5.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Services version 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Users cannot browse to files with a .shtml extension. Even though the .shtml application mapping is correctly mapped to Ssinc.dll, requests for files with the .shtml extension receive a "404 - Page Not Found" error message. CAUSE ===== A problem in the JRUN ISAPI filter prevents .shtml from being properly passed to Internet Information Services (IIS) for processing. RESOLUTION ========== Contact the manufacturer (Macromedia or Allaire) of the JRUN ISAPI filter for updates or fixes. WORKAROUND ========== Remove the JRUN ISAPI filter from IIS to allow the files to be processed: NOTE: Removing the JRUN ISAPI filter from IIS will disable any Java applications that depend on JRUN. 1. Open the Internet Service Manager. 2. Right-click the server name, and then click Properties. 3. Under Master Properties, select WWW Service, and then click Edit. 4. Click the Home Directory tab, and then click the ISAPI Filters tab. 5. Click to highlight the JRUN ISAPI filter, and then click Remove. 6. Click OK until all the property sheets are closed. 7. Right-click the server name again, and then click Restart IIS.... 8. Make sure that Restart Internet Services on is selected, and then click OK. MORE INFORMATION ================ The JRUN ISAPI filter may also cause IIS logging to be distorted, duplicated, corrupt, or incorrect. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. Additional query words: iis 5; JRUN; ISAPI; .shtml ====================================================================== Keywords : Technology : kbiisSearch kbiis500 Version : :5.0 Issue type : kbprb Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.