DOCUMENT:Q303279 19-NOV-2001 [sms] TITLE :SMS: Software Inventory Processor Has a Critical Status PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP1,2.0 SP2,2.0 SP3 OPER/SYS: KEYWORDS:kbtool kbui kbsms200 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== When you view the system status, the status of the SMS Software Inventory Processor component may appear as Critical. When you review SMS Software Inventory Processor status messages, you may see thousands of 523 error status messages. Also, when you view the Sinvproc.log file, you may see entries (that are similar to the following entries) that indicate the SMS Software Inventory Processor has repeatedly been unable to process a software inventory file (.sic or .sid): Processing Inventory files Processing file: C:\SMS\inboxes\sinv.box\SMS_000001.SIC ERROR - Failed to open file C:\SMS\inboxes\sinv.box\SMS_000001.SIC ERROR - Failed to move file C:\SMS\inboxes\sinv.box\SMS_000001.SIC to C:\SMS\inboxes\sinv.box\BADSinv\AE4TKKJF.SIC Directory, Win32 = 32 WARNING - Delete file C:\SMS\inboxes\sinv.box\SMS_000001.SIC failed, Win32 = 32 STATMSG: ID=523 SEV=W LEV=M SOURCE="SMS Server" COMP="SMS_SOFTWARE_INVENTORY_PROCESSOR" SYS=XSERVER01 SITE=OFF PID=2120 TID=1028 GMTDATE=Wed Jul 04 14:46:43.146 2001 ISTR0="C:\SMS\inboxes\sinv.box\SMS_000001.SIC" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 $$ WARNING - Unable to generate resync for client without valid Client Id. !! Process Cycle Completed. Eventually, the file is successfully processed, and the 523 status messages are no longer generated. CAUSE ===== The SMS Software Inventory Processor attempts to process the Software Inventory file before Inbox Manager Assistant has completed copying the file from the Client Access Point to the Site Server. WORKAROUND ========== To work around this issue, use a Status Filter rule to discard 523 error status messages, or increase the critical threshold for the SMS Software Inventory Processor within Component Status Summarizers properties. Additional query words: prodsms sinvproc ====================================================================== Keywords : kbtool kbui kbsms200 Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3 Version : :2.0,2.0 SP1,2.0 SP2,2.0 SP3 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.