DOCUMENT:Q303000 15-AUG-2002 [iis] TITLE :IIS5: FTP Logon Fails for Passwords w/ Beginning Space or Spaces PRODUCT :Internet Information Server PROD/VER::5.0 OPER/SYS: KEYWORDS:kbCOMIS kbWin2000PreSP3Fix kbWin2000sp3fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Services version 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to use a password that contains a beginning space or spaces to log on to a File Transfer Protocol (FTP) site, you may receive the following error message: 530 The user cannot login CAUSE ===== FTP server removes all the spaces between the command (PASS) and its argument (password), which leads to the removal of the beginning space or spaces of the password. Because a wrong password is passed into local security agent, the logon fails. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q260910 How to Obtain the Latest Windows 2000 Service Pack The English version of this fix should have the following file attributes or later: Date Time Version Size File name -------------------------------------------------------------- 7/17/2001 05:48p 5.0.2195.3875 117,008 Ftpsvc2.dll STATUS ====== Microsoft has confirmed that this is a problem in Internet Information Services 5.0. This problem was first corrected in Windows 2000 Service Pack 3. MORE INFORMATION ================ Steps to Reproduce Behavior --------------------------- 1. Install Microsoft Windows 2000 Service Pack 2 and Internet Information Services (IIS) 5.0. 2. Create a user account and set the password so that it does not begin with a space. 3. Attempt to log on to the FTP server with this account. The attempt is successful. 4. Reset the password to contain a space as the first character. 5. Attempt to log on to the FTP server. It fails with the 530 error message. REFERENCES ---------- For additional information on how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base: Q265173 The Datacenter Program and Windows 2000 Datacenter Server Product For more information on how to install multiple hotfixes with only one reboot, see the following Knowledge Base article: Q296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot For more information on how to install Windows 2000 and Windows 2000 hotfixes at the same time, see the following Knowledge Base article: Q249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes Additional query words: kbIISCom FTP login password ====================================================================== Keywords : kbCOMIS kbWin2000PreSP3Fix kbWin2000sp3fix Technology : kbiisSearch kbiis500 Version : :5.0 Hardware : x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.