DOCUMENT:Q297261 26-FEB-2002 [iis] TITLE :IIS 5: SMTP/NNTP Virtual Server Missing in ISM PRODUCT :Internet Information Server PROD/VER::5.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Services version 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== The Simple Mail Transfer Protocol (SMTP) Service and Network News Transport Protocol (NNTP) Services are installed to an Internet Information Services (IIS) version 5.0 server, but the virtual servers do not appear in the Internet Services Manager Microsoft Management Console (MMC). If the services are tested, they work properly, but they cannot be configured. CAUSE ===== The File and Printer Sharing for Microsoft Networks service is not installed on the Web server. The SMTP and NNTP services are dependent on this service. RESOLUTION ========== To make the virtual servers appear, install the File and Printer Sharing for Microsoft Networks service. To do this, follow these steps: NOTE: For the purpose of this demonstration, it is assumed that one network card is installed in the computer and that access to the Windows 2000 CD is possible. 1. On the desktop, right-click the My Network Places icon and click Properties. The Network and Dial-up Connections window opens and shows the default connections (such as the Local Area Connection). 2. Right-click Local Area Connection and click Properties. 3. In the Local Area Connection Properties dialog box, click Install. 4. In the Select Network Component Type dialog box, select Service and click Add. 5. In the Select Network Service dialog box, select File and Printer Sharing for Microsoft Networks and click OK. Additional query words: iis 5 snap-in snap in snapin ====================================================================== Keywords : Technology : kbiisSearch kbiis500 Version : :5.0 Issue type : kbprb Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.