DOCUMENT:Q295309 06-AUG-2002 [sms] TITLE :SMS: Data Loader Hangs While Trying to Process MIF Files PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug kbsms200fix kbsms120 kbsms120bug kbsms200preSP4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When Systems Management Server (SMS) attempts to process some MIF files that are generated by SMS Hardware Inventory, the SMS_Executive service may cause the computer to run slowly or to stop responding (hang). This may be caused by an incorrectly formatted MIF file. Rather than stopping the processing cycle and moving the MIF file to the Badmifs folder, the Dataldr thread of the SMS_Executive service hangs and ultimately causes the SMS_Executive process to hang. Attempts to stop the SMS_Executive service do not work; the only way to stop the process is to use Kill.exe or to reboot the server. The MIF file is ultimately moved to the Badmifs folder, but this does not stop the problem from reoccurring with newly submitted MIF files. CAUSE ===== This issue is caused by the inability of Dataldr to process a MIF file that has not been properly formatted. When Dataldr attempts to parse the MIF file, the file may be truncated before all of the information is written. When Dataldr attempts to process the MIF file it enters a loop, trying to fully parse the file. This then causes the SMS_Executive process to steadily consume CPU resources. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 4. Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200bug kbsms200fix kbsms120 kbsms120bug kbsms200preSP4fix Technology : kbSMSSearch kbSMS200 Version : :2.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.