DOCUMENT:Q290605 08-MAY-2002 [winnt] TITLE :Terminal Server Clients Unable to Install Mail Certificates PRODUCT :Microsoft Windows NT PROD/VER::4.0 SP6 OPER/SYS: KEYWORDS:kbenv kbtool ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 SP6, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to install mail certificates from Terminal server client computers, you may be unable to complete the installation process. The final dialog box that prompts you to confirm the installation may not be displayed in the client terminal session; instead, the dialog box may be displayed on the console of the server (session 0). RESOLUTION ========== Microsoft has confirmed this to be a problem in the product(s) listed in this article. WORKAROUND ========== To work around this problem, install the mail certificates from the console of Windows NT Server version 4.0, Terminal Server. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: ====================================================================== Keywords : kbenv kbtool Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400sp6 kbNTTermServSearch Version : :4.0 SP6 Hardware : ALPHA x86 Issue type : kbprb Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.