DOCUMENT:Q288740 08-MAY-2002 [sna] TITLE :Event 39 Logged if SnaServer Service Configured to AutoStart PRODUCT :Microsoft SNA Server PROD/VER::4.0 SP4 OPER/SYS: KEYWORDS:kbSNA400PreSP4fix kbhis2000 kbhis2000fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, version 4.0 SP4 - Microsoft Host Integration Server 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== If both the SnaServer service and the Snabase service are configured to start automatically in the Windows Services utility, an EventID 39 gets logged in the Windows Application Event log: Event Id:39 Source:WinMgmt Type:Error Description: WMI ADAP was unable to create the object Win32_PerfRawData_SnaServr_SNA3270ResponseTimes for Performance Library SnaServr because property PercentResponsesThreshold4 already exists CAUSE ===== Windows Management Instrumentation (WMI) has a problem in the generation of performance counter objects. WMI removes the < and > characters when it generates an object name. RESOLUTION ========== SNA Server 4.0: A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Micrsoft SNA Server 4.0 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: +--------------------------------+ | File name | Date | Time | +--------------------------------+ | Snaperf.ini | 01/30/01 | 08:17 | +--------------------------------+ NOTE: Because of file dependencies, the most recent fix that contains the above files may also contain additional files. Host Integration Server 2000: No fix is available for this problem in Host Integration Server 2000 at this time. WORKAROUND ========== If the SnaServer service is configured to start manually, the error doesn't occur. STATUS ====== Microsoft has confirmed this to be a problem in SNA Server Version 4.0 Service Pack 4 and Host Integration Server 2000. MORE INFORMATION ================ Review the relevant section of SnaPerf.ini below. Because the < and > characters have been removed from the WMI Perfmon object name, that name has lost it uniqueness and a duplicate name error (Event 39) is generated: SNA_0160_002_NAME=% Responses < Threshold 4 SNA_0160_002_HELP=The percentage of responses falling between the third and fourth time thresholds. An emulator must support RTM for these counters to be incremented. SNA_0170_002_NAME=% Responses > Threshold 4 SNA_0170_002_HELP=The percentage of responses falling above the fourth time threshold. An emulator must support RTM for these counters to be incremented. This problem is resolved by renaming the object name as: "SNA_0170_002_NAME=% Responses > Threshold 5" (without the quotation marks) To apply the new counters do the following: 1. Use the Windows Services utility to stop the SnaServer service. 2. An a command prompt, type the following to unload the SnaServer performance monitor counters: "unlodctr snaservr" (without the quotation marks) 3. Copy the new Snaperf.ini to \System\Snaperf.ini. 4. At a command prompt, type the following to reload the SnaServer performance monitor counters: "lodctr snaperf.ini" (without the quotation marks) Additional query words: ====================================================================== Keywords : kbSNA400PreSP4fix kbhis2000 kbhis2000fix Technology : kbAudDeveloper kbSNAServSearch kbHostIntegServ2000 kbSNAServ400SP4 Version : :4.0 SP4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.