DOCUMENT:Q288723 08-MAY-2002 [sna] TITLE :Certain SNA PerfMon Counters Cannot Be Added on Windows 2000 PRODUCT :Microsoft SNA Server PROD/VER::4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4 OPER/SYS: KEYWORDS:kbDSupport sna4 kbsna400sp1 kbsna400sp2 kbsna400sp3 kbsna400sp4 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== When you run SNA Server version 4.0 (up to Service Pack 4) on Windows 2000, you are not able to add performance counters for the following objects within Performance Monitor: - SNA Adapter SNADLCx - TN3270 Server CAUSE ===== The number of instances was incorrectly set for both affected objects. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft SNA Server version 4.0 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: +-----------------------------------+ | File name | Date | Time | +-----------------------------------+ | Snaperf.dll | 02/07/01 | 11:30 pm | +-----------------------------------+ | Tn3prf.dll | 02/07/01 | 11:30 pm | +-----------------------------------+ NOTE: Because of file dependencies, the most recent fix that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft SNA Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, and 4.0 SP4. Additional query words: ====================================================================== Keywords : kbDSupport sna4 kbsna400sp1 kbsna400sp2 kbsna400sp3 kbsna400sp4 Technology : kbAudDeveloper kbSNAServSearch kbSNAServ400 kbSNAServ400SP1 kbSNAServ400SP2 kbSNAServ400SP3 kbSNAServ400SP4 Version : :4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.