DOCUMENT:Q287615 20-SEP-2001 [sms] TITLE :SMS: Remctrl.exe Causes PendingFileRenameOperations During Clien PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP1,2.0 SP2,2.0 SP3 OPER/SYS: KEYWORDS:kbtool kbsms200 kbsms200bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== When the Remote Tools Client Agent is verified on its 30-day Systems Management Server (SMS) verification cycle, the Remctrl.exe component verify operation causes a PendingFileRenameOperation for the Kbstuff.sys remote control driver. CAUSE ===== The remote control verification process attempts to replace Kbstuff.sys even if the file exists and is the same version as the one that is contained in Remctrl.exe. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. MORE INFORMATION ================ The PendingFileRenameOperation itself will have no adverse effects on the remote tools operation. The operation just means that during the Remote Tools Client Agent verification cycle, Remctrl.exe attempted to replace Kbstuff.sys. Because Kbstuff.sys is a Microsoft Windows NT driver and is started automatically, the file is in use when the attempt to replace it is made. Because of this, the replacement of the Kbstuff.sys file waits until the computer is rebooted. However, certain other software operations can be hindered by this PendingFileRenameOperation. During some software installation procedures, the software vendor may detect a PendingfileRenameOperation is in progress and require the computer to be rebooted and the operation completed before the software can be installed. Additional query words: prodsms remctrl.exe verify ====================================================================== Keywords : kbtool kbsms200 kbsms200bug Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3 Version : :2.0,2.0 SP1,2.0 SP2,2.0 SP3 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.