DOCUMENT:Q286814 10-MAY-2002 [iis] TITLE :"Event ID 36" Err Msg When You Run ASP Pages PRODUCT :Internet Information Server PROD/VER::4.0,5.0 OPER/SYS: KEYWORDS:kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server versions 4.0, 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install Crystal Reports 8 from Seagate Corporation, you may notice that your ASP pages no longer function, in which case you receive the following error message in the system event log: Event ID 36 "Server failed to load application "/LM/W3SVC/1/ROOT" no such interface supported." CAUSE ===== This behavior may occur because, during the installation of Crystal Reports 8, permissions for the registry subkeys and their lower-level subkeys are modified. The permission setting for the Everyone group is changed from Special Access to Full Control. The following is an example of the affected registry subkeys: HKEY_LOCAL_MACHINE\Software\ODBC\odbc.ini HKEY_CLASSES_ROOT\TypeLib\{000204EF-0000-0000-C000-000000000046}\6.0\9\win32 HKEY_CLASSES_ROOT\TypeLib HKEY_CLASSES_ROOT\Interface For more information about this behavior, visit the following Crystal Decisions Web site: http://support.crystaldecisions.com/kbase/c2007581.asp RESOLUTION ========== To resolve this issue, download the hotfix at the following Crystal Decisions Web site: http://support.crystaldecisions.com/communityCS/FilesAndUpdates/scr8_webregfix.exe.asp Or, obtain a more recent copy of Crystal Reports from Seagate. MORE INFORMATION ================ For information about how to contact Seagate, click the appropriate article number below to view the article in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: ====================================================================== Keywords : kberrmsg Technology : kbiisSearch kbiis500 kbiis400 Version : :4.0,5.0 Issue type : kbprb Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.