DOCUMENT:Q286157 08-MAY-2002 [sna] TITLE :Blank Page May Be Printed at the Start of Host Print Jobs PRODUCT :Microsoft SNA Server PROD/VER::4.0 SP3,4.0 SP4 OPER/SYS: KEYWORDS:kbDSupport kbsna400sp3 kbhis2000 kbsna400sp4 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 4.0 SP3, 4.0 SP4 - Microsoft Host Integration Server 2000 ------------------------------------------------------------------------------- SYMPTOMS ======== Host print jobs may print an extra blank page at the beginning of the print job after you apply SNA Server 4.0 Service Pack 3 (SP3) or SP4. In addition, the same symptoms may occur when you upgrade from SNA Server 4.0 SP2 or earlier to Host Integration Server 2000. The blank page is printed when the host print job includes a Form Feed (0x0C) at the beginning of the print job, even though the FEEDIGNOREINITIAL option is configured for the LU3 print session. The problem does not occur with SNA Server 3.0 SP4, SNA Server 4.0 SP1, or SNA Server 4.0 SP2 when you print the same LU3 print job when the FEEDIGNOREINITIAL option is configured. Note This problem can occur with both LU1 and LU3 print jobs. CAUSE ===== The FEEDIGNOREINITIAL parameter is not checked because of a change that was made to the host print service in SNA Server 4.0 SP3. RESOLUTION ========== SNA Server 4.0: A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft SNA Server 4.0 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: +------------------------------------+ | File name | Date | Time | +------------------------------------+ | Winvprt.dll | 01/31/2001 | 06:46AM | +------------------------------------+ NOTE: Because of file dependencies, the most recent fix that contains the above files may also contain additional files. Host Integration Server 2000: See the following Microsoft Knowledge Base article for the Host Integration Server 2000 resolution to this problem: Q289658 FeedIgnoreInitial Not Always Honored on HIS 2000 Print Sessions STATUS ====== Microsoft has confirmed this to be a problem in Microsoft SNA Server versions 4.0 SP3 and SP4, and Host Integration Server 2000. MORE INFORMATION ================ For additional information about the FEEIGNOREINITIAL configuration option, click the article number below to view the article in the Microsoft Knowledge Base: Q185676 FEEDIGNOREINITIAL Option Not Working in Snaprint Additional query words: extra page ====================================================================== Keywords : kbDSupport kbsna400sp3 kbhis2000 kbsna400sp4 Technology : kbAudDeveloper kbSNAServSearch kbHostIntegServ2000 kbSNAServ400SP3 kbSNAServ400SP4 Version : :4.0 SP3,4.0 SP4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.