DOCUMENT:Q285895 08-MAY-2002 [sms] TITLE :No WMI Win32_POTSModem or Win32_POTSModemToSerialPort Returns PRODUCT :Microsoft Systems Management Server PROD/VER::1.5 OPER/SYS: KEYWORDS:kbtool ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - the operating system: Microsoft Windows 95 - the operating system: Microsoft Windows 98 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to retrieve instances from the Windows Management Instrumentation (WMI) Win32_POTSModem and Win32_POTSModemToSerialPort classes in Windows 95 or Windows 98, no instances are returned. CAUSE ===== This problem occurs because the WMI provider does not retrieve Telephony API (TAPI) information. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Version Size File name Platform ---------------------------------------------------------- 01/26/2001 1.50.1085.0048 513,488 Q285895.EXE Intel NOTE: This hotfix is available only for WMI 1.5 in Windows 95 and Windows 98. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ Client Hotfix Bundle Installation --------------------------------- Method 1: Using the Hotfix Installer: 1. Copy the Q285895.exe hotfix installer file to a local subfolder on the affected computer that is running Windows 95 or Windows 98, or to a share on your network. The Q285895.exe file is a Microsoft Windows Installer file that updates a WMI component on your computer. 2. Run the Q285895.exe file and follow the instructions in the wizard. You can run this file in Quiet mode by using the /s switch. Method 2: Manual Installation: 1. Copy the Q285895.exe hotfix installer file to a local subfolder on the affected computer that is running Windows 95 or Windows 98, or to a share on your network. The Q285895.exe file is a Microsoft Windows Installer file that updates a WMI component on your computer. 2. Run the Q285895.exe file with the /X (extract) switch. 3. Click the Cimwin32.dll file, and then click OK. 4. Select a location to which to save the file, and then click Save. 5. Stop the Winmgmt process. To do this, click Start, click Run, type "winmgmt.exe /kill" (without the quotation marks), and then click OK. 6. Replace the Cimwin32.dll file in the Windows\System\Wbem folder with the version that you extracted from the hotfix installer file. 7. Winmgmt is started on demand; you do not need to restart it. Additional query words: ====================================================================== Keywords : kbtool Technology : kbOSWin98 kbOSWin95 kbOSWinSearch Version : :1.5 Hardware : x86 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.