DOCUMENT:Q278617 12-JUN-2001 [sna] TITLE :Blank Pages or Access Violation with LU3 Print Jobs PRODUCT :Microsoft SNA Server PROD/VER::4.0 SP3 OPER/SYS: KEYWORDS:sna4 kbsna400sp3 kbSNA400sp4fix kbSNA400PreSP4fix kbhis2000kbbuglist kbfixlist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Host Integration Server 2000 - Microsoft SNA Server, version 4.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== An LU3 print job may have blank or missing pages when it is printed with the host print service that is included with SNA Server version 4.0 Service Pack 3 (SP3). The same LU3 print job may cause an Access Violation (AV) in the Snaprint.exe file that is similar to the following when Host Integration Server (HIS) 2000 is used: Application exception occurred: App: obj\i386\snaprint.exe (pid=3024) When: 11/1/2000 @ 10:54:38.484 Exception number: c0000005 (access violation) State Dump for Thread Id 0xc30 eax=ffff8000 ebx=0012f301 ecx=0f668000 edx=0f661c08 esi=002366b0 edi=00236760 eip=60d8ed1f esp=0f61fef4 ebp=01f5d168 iopl=0 nv up ei pl zr ac po nc cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000256 function: s3poordr 60d8ecfe 0fbf561c movsx edx,word ptr [esi+0x1c] ds:00ca3c87=???? 60d8ed02 c6040240 mov byte ptr [edx+eax],0x40 ds:ffff8000=?? 60d8ed06 e8d50c0000 call crank_wrap_or_stretch (60d8f9e0) 60d8ed0b 84c0 test al,al 60d8ed0d 7406 jz wrtinitattr+0x245 (60d91f15) 60d8ed0f 32db xor bl,bl 60d8ed11 c6471001 mov byte ptr [edi+0x10],0x1 ds:00ca3d36=?? 60d8ed15 668b4e1c mov cx,[esi+0x1c] ds:00ca3c87=???? 60d8ed19 8b5604 mov edx,[esi+0x4] ds:00ca3c86=???????? 60d8ed1c 0fbfc1 movsx eax,cx FAULT ->60d8ed1f 803c0280 cmp byte ptr [edx+eax],0x80 ds:ffff8000=?? 60d8ed23 0f8235ffffff jb s3poordr+0x8be (60d8ec5e) 60d8ed29 668b461c mov ax,[esi+0x1c] ds:00ca3c87=???? 60d8ed2d 33db xor ebx,ebx 60d8ed2f 663bc3 cmp ax,bx 60d8ed32 750b jnz s3pr1dat+0x8ff (60d9773f) 60d8ed34 8a4f10 mov cl,[edi+0x10] ds:00ca3d36=?? 60d8ed37 84c9 test cl,cl 60d8ed39 0f858d000000 jne s3poordr+0xa2c (60d8edcc) 60d8ed3f 0fbfc0 movsx eax,ax 60d8ed42 6a03 push 0x3 60d8ed44 53 push ebx *----> Stack Back Trace <----* FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name 01F5D168 003A0036 11000B00 2037554C 806B0020 40E3C300 ppd3270!s3poordr 00000000 00000000 00000000 00000000 00000000 00000000 RESOLUTION ========== To resolve this problem, obtain the latest service pack for SNA Server 4.0. For additional information, please see the following article in the Microsoft Knowledge Base: Q215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack The English version of this fix should have the following file attributes or later for Host Integration Server 2000: +--------------------------------+ | File name | Date | Time | +--------------------------------+ | Ppd3270.dll | 11/02/00 | 12:00 | +--------------------------------+ NOTE: Because of file dependencies, the most recent fix that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Host Integration Server 2000 and Microsoft SNA Server, version 4.0 SP3. This problem was first corrected in SNA Server 4.0 Service Pack 4. Additional query words: DrWatson snaprint Ppd3270 sp pak ====================================================================== Keywords : sna4 kbsna400sp3 kbSNA400sp4fix kbSNA400PreSP4fix kbhis2000 kbbuglist kbfixlist Technology : kbAudDeveloper kbSNAServSearch kbHostIntegServ2000 kbSNAServ400SP3 Version : :4.0 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.