DOCUMENT:Q278205 11-JUN-2002 [sms] TITLE :SMS: Keyboard Problems with IntelliPoint Mouse Driver 3.1 or 3.2 PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 SP2 OPER/SYS: KEYWORDS:kbenv kbhw kbtool kbsms200 kbsms200bug kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 SP2 ------------------------------------------------------------------------------- IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base: Q256986 Description of the Microsoft Windows Registry SYMPTOMS ======== When a Microsoft Windows NT 4.0-based or Microsoft Windows 2000-based computer is configured to use the Microsoft IntelliPoint version 3.1 or 3.2 mouse software, the following symptoms may occur: - The NUM LOCK and CAPS LOCK keys do not function after a Systems Management Server (SMS) client (with the Remote Control Client agent enabled) is restarted twice. - The keyboard is reset to a 101-key keyboard. WORKAROUND ========== WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To work around this issue, edit the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Kbstuff Change the TAG value from its current setting (usually 3) to 5, and then restart the computer to restore normal functionality. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. Additional query words: prodsms ====================================================================== Keywords : kbenv kbhw kbtool kbsms200 kbsms200bug kbHardware Technology : kbSMSSearch kbSMS200SP2 Version : :2.0 SP2 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.