DOCUMENT:Q277927 08-MAY-2002 [iis] TITLE :RADIUS Server Hangs If Password Contains More Than 16 Characters PRODUCT :Internet Information Server PROD/VER::4.0 OPER/SYS: KEYWORDS:kbWin2000PreSP2Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If you attempt to log on to a Remote Authentication Dial-In User Service (RADIUS) server with a password with more than 16 characters, the Radius server may stop responding (hang) within 15 minutes. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name ------------------------------------------------------ 04/16/2001 04:33pm 7.0.1317.2 44.5 KB Actlapi2.dll STATUS ====== Microsoft has confirmed this to be a problem in Internet Information Server 4.0. Additional query words: IIS hotfix hot fix qfe quick engineering patch crash ====================================================================== Keywords : kbWin2000PreSP2Fix Technology : kbiisSearch kbiis400 Version : :4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.