DOCUMENT:Q272568 09-AUG-2002 [winnt] TITLE :Event ID 2019/2020 or "Insufficient System Resources" on DC PRODUCT :Microsoft Windows NT PROD/VER::2000,4.0 OPER/SYS: KEYWORDS:kb3rdparty kberrmsg ====================================================================== Norton Antivirus 5.0 ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Server version 4.0, Terminal Server Edition - Microsoft Windows 2000 Server - Microsoft Windows 2000 Advanced Server ------------------------------------------------------------------------------- SYMPTOMS ======== You may experience one or more of the following: - Your server may lose network connectivity with its clients and report the following errors in the event log: Event ID: 2020 Source: Srv Description: The server was unable to allocate from the system paged pool because the pool was empty. -or- Event ID: 2019 Source: Srv Description: The server was unable to allocate from the system nonpaged pool because the pool was empty. - Your server may stop accepting new user connections through Terminal Services. When the user tries to log on to the server that is running Terminal Services, the following error message appears: User Environment Windows cannot logon you because the profile cannot be loaded. Contact your network administrator. DETAIL - Insufficient system resources exist to complete the requested service. After this error message appears, the user is disconnected from the Terminal Services server. - You receive the following error message when you log on locally to the server: User Environment Windows cannot logon you because the profile cannot be loaded. Contact your network administrator. DETAIL - Insufficient system resources exist to complete the requested service. Note that you may be allowed to get to the Windows desktop but you cannot work normally because the server is running out of memory. All of these symptoms are alleviated if you restart the server. CAUSE ===== This behavior can occur if Microsoft Windows 2000 domain controllers run Symantec's Norton AntiVirus Corporate Edition software, versions 7.00, 7.01, 7.02, or 7.03. RESOLUTION ========== This issue has been addressed in release 10.3.1.13 of the SymEvent driver. The latest SymEvent driver can be obtained from: http://www.symantec.com/techsupp/files/symevnt/symevnt.html The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Additional query words: Event 2020 2019 memory leak paged pool nonpaged NAV symantec norton antivirus ====================================================================== Keywords : kb3rdparty kberrmsg Technology : kbWinNTsearch kbWinNT400search kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbwin2000ServSearch kbwin2000Search kbWinAdvServSearch Version : :2000,4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.