DOCUMENT:Q269411 06-AUG-2002 [sms] TITLE :SMS: Windows 95 Clients May Hang After Upgrade to Service Pack 2 PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 SP2 OPER/SYS: KEYWORDS:kbClient kbConfig kbWBEM kbsms200 kbsms200bug kbInventory kbUpgrade kbsms200preSP3fix k ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== After you upgrade your Systems Management Server (SMS) 2.0 hierarchy to Service Pack 2 (SP2), Microsoft Windows 95-based clients may stop responding (hang) during hardware inventory, when a Microsoft Outlook attachment is opened, or when a Microsoft Office document is opened in Windows Explorer. When this behavior occurs, the following error messages are logged in the Hinv32.log file: WARNING 1 - Failed to update new cycle info !!! Hardware Inventory Agent 7/24/2000 11:49:37 AM 4294127983 (0xFFF3316F) ERROR 1 - Cannot get schedule for previous cycle !! Hardware Inventory Agent 7/24/2000 11:49:37 AM 4294127983 (0xFFF3316F) Note that the Windows 95-based clients do not hang if you disable hardware inventory. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 3. Additional query words: prodsms ====================================================================== Keywords : kbClient kbConfig kbWBEM kbsms200 kbsms200bug kbInventory kbUpgrade kbsms200preSP3fix kbsms200SP3fix Technology : kbSMSSearch kbSMS200SP2 Version : :2.0 SP2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.