DOCUMENT:Q265882 06-AUG-2002 [sms] TITLE :SMS: CCM Does Not Append .ccr to Client Configuration Request PRODUCT :Microsoft Systems Management Server PROD/VER::1.2,2.0,2.0 SP1,2.0 SP2 OPER/SYS: KEYWORDS:kbsetup kbClient kbConfig kbServer kbsms200 kbsms200bug kbsms120 kbsms120bug kbDiscover ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.2, 2.0, 2.0 SP1, 2.0 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== If the initial installation for a client that is a member of a domain name that is composed of less than four characters is unsuccessful, the resulting retry may not be processed. Under these conditions, Client Configuration Manager (CCM) does not append the .ccr file extension to the Client Configuration Request (CCR) when it is moved to the SMS\Inboxes\Ccrretry.box folder (the file name remains as .). This problem occurs only under the following site configurations: - Systems Management Server (SMS) 2.0 with Service Pack 2 applied. - SMS 2.0 with Service Pack 1 (build 1380) and the hotfix described in Q252717 applied. - SMS 2.0 (build 1239) and the hotfix described in Q252718 applied. If the initial client installation attempt is successful, this problem does not occur. Unless you use the workaround described in this article, unsuccessful client installations are not retried until a new CCR is generated. A new CCR is created when a new Discovery Data Record (DDR) for the unsuccessful client installation is received and processed by Discovery Data Manager. A DDR is created during the next installation attempt by Smsman, Logon Installation, or Remote Client Installation. CAUSE ===== This behavior occurs because CCM checks to see if an extension already exists on a file before appending .ccr to the file name. The component assumes that a file name with three characters or less already has a file extension and does not need .ccr appended to the end of the file. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack WORKAROUND ========== To work around this issue, use the following steps on the site server: 1. Manually stop the CCM service by using Service Manager under the Tools node of the SMS Administrator console. NOTE: You can also stop the SMS Executive service as an alternative because CCM is a subthread of the SMS Executive service. 2. Create a batch file to add the .ccr extension to the end of the . file. 3. Restart the service that you stopped in step 1 (either the CCM or SMS Executive service). STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 3. Additional query words: prodsms fail fails failed ====================================================================== Keywords : kbsetup kbClient kbConfig kbServer kbsms200 kbsms200bug kbsms120 kbsms120bug kbDiscovery kbUpgrade kbsms200preSP3fix kbsms200SP3fix Technology : kbSMSSearch kbSMS120 kbSMS200 kbSMS200SP1 kbSMS200SP2 Version : :1.2,2.0,2.0 SP1,2.0 SP2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.