DOCUMENT:Q264627 06-AUG-2002 [sms] TITLE :SMS: Video Acceleration and NetMeeting Cause Error Message PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 SP2,2.0 SP3 OPER/SYS: KEYWORDS:kbsms200 kbsms120 kbsms120bug kbsms200preSP3 kbsms200preSP4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0 SP2, 2.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== Microsoft Windows NT-based Systems Management Server (SMS) client computers that use the SMS Video Acceleration driver to improve Remote Control performance may experience a Kernel-mode "Stop 1e" exception in the video driver. The error message may be similar to: STOP: 0x0000001e (0xc0000005, 0xfcbd2f36, 0x00000000, 0x0000008d) KMODE Exception Not Handled in ATI.DLL This exception occurs only on computers on which the Microsoft NetMeeting display driver is installed. This driver is installed when the sharing features in NetMeeting are enabled. This exception occurs in response to any of the following actions: - Attempting to start NetMeeting. - Attempting to use an OpenGL-based screen saver. - Attempting to use Remote Control on the computer. - If a program directly or indirectly queries the DirectDraw capabilities of the video driver. CAUSE ===== The exception is caused by an improper driver interaction among the SMS Video Acceleration driver, the NetMeeting display driver, and the video adapter driver that is installed on the computer. During this interaction, the SMS Video Acceleration driver may send incorrect data to the video adapter driver. The hotfix that is described in this article includes a new SMS Video Acceleration driver (Idisntkm.dll) that corrects this issue. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service Pack WORKAROUND ========== To work around this behavior, use any of these methods: - Disable video acceleration. - Uninstall NetMeeting. - Switch to the VGA or SVGA video adapter driver if either is compatible. STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 4. Additional query words: prodsms Idisntkm dll ====================================================================== Keywords : kbsms200 kbsms120 kbsms120bug kbsms200preSP3 kbsms200preSP4fix Technology : kbSMSSearch kbSMS200SP2 kbSMS200SP3 Version : :2.0 SP2,2.0 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.