DOCUMENT:Q263388 30-JUL-2000 [sms] TITLE :SMS: Cordless Mouse May Not Work After Remote Control Install PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0 SP2 OPER/SYS: KEYWORDS:kbsms200 kbsms200preSP3 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== This symptom occurs with Windows 2000-based computers with the Microsoft Cordless Mouse. After you install remote control on a Systems Management Server client, the Microsoft Cordless Mouse may not work. CAUSE ===== This occurs with 3.0 beta versions of the IntelliPoint mouse drivers. WORKAROUND ========== Reinstall the mouse driver to restore pointer function. Use version 3.1 or higher of the IntelliPoint mouse driver. Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200preSP3 Technology : kbSMSSearch kbSMS200SP2 Version : winnt:2.0 SP2 Issue type : kbprb Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.