DOCUMENT:Q262856 30-JUL-2000 [sms] TITLE :SMS: Invalid Pointer Causes Low-rights Client Install to Fail PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0 OPER/SYS: KEYWORDS:kbsetup kbClient kbsms200 kbDiscovery ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When a non-administrative user installs the Systems Management Server 2.0 client on a Windows NT 4.0 system via the logon installation method, installation fails and no client components are installed. When this behavior occurs, the following error is present in the Wn_logon.log: ASSIGNMENT *************************************** Before adding new sites, there are 1 site keys and 0 sites in the site list Site Key #0: "XXX" Some sites in the registry are not assigned Assessing assignment state from "\SITES\XXX" Calling GetAccessiblePath with \SITES\XXX\ GetAccessiblePath failed for NAL path \SITES\XXX\. Error = 0x80004003 Warning: Unable to Check Assignment for site "XXX" - Invalid pointer After adding any new sites, there are 1 site keys and 0 sites in the site list Site Key #0: "XXX" Not writing Site List data back to the registry (no new sites) Client is not assigned to any sites - finished. STATUS CALLBACK - - ReWriteSitesRegistry returning 28931 Finished CliEx processing. Unloading CliEx. CAUSE ===== This behavior occurs because the logged on user is not able to create registry entries under the HKEY_CLASSES_ROOT registry hive. As a result, Network Abstraction Layer (NAL) components are not installed correctly and the client installation cannot be completed. RESOLUTION ========== On the system experiencing this problem, verify the Interactive Group has the following permissions on HKEY_CLASSES_ROOT and all its subkeys: - Query Value - Set Value - Create Subkey - Enumerate Subkeys - Notify - Delete - Read Control NOTE: These are the default permissions for the Interactive Group, but may have been changed by an administrator for security purposes. MORE INFORMATION ================ When the Systems Management Server client core components are installed, several Nal.dll files must be registered under the HKEY_CLASSES_ROOT registry hive. If these files are not registered, NAL is unable to resolve paths on behalf of System Management Server client components, resulting in failure to install the client. Additional query words: prodsms ====================================================================== Keywords : kbsetup kbClient kbsms200 kbDiscovery Technology : kbSMSSearch kbSMS200 Version : winnt:2.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.