DOCUMENT:Q262606 08-MAY-2002 [iis] TITLE :IIS Access Violations Occur with DBCS Trail Byte Truncated URL PRODUCT :Internet Information Server PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Internet Information Server (IIS) may generate an Access Violation error message in the Inetinfo.exe process when you request a URL with a DBCS trail byte that is truncated. CAUSE ===== The URL with a DBCS trail byte that is truncated can cause heap corruption and eventually cause intermittent IIS Access Violation error messages to occur. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------- 05-05-00 08:23a 4.02.0744 185,760 Infocomm.dll x86 05-05-00 08:24a 4.02.0744 38,256 Ssinc.dll x86 05-05-00 08:24a 4.02.0744 25,360 Sspifilt.dll x86 05-05-00 08:24a 4.02.0744 228,496 W3svc.dll x86 05-05-00 08:24a 4.02.0744 304,400 Infocomm.dll alpha 05-05-00 08:25a 4.02.0744 60,176 Ssinc.dll alpha 05-05-00 08:25a 4.02.0744 39,696 Sspifilt.dll alpha 05-05-00 08:25a 4.02.0744 383,760 W3svc.dll alpha STATUS ====== Microsoft has confirmed this to be a problem in Internet Information Server 4.0. Additional query words: ====================================================================== Keywords : Technology : kbiisSearch kbiis400 Version : winnt:4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.