DOCUMENT:Q262295 18-MAY-2000 [sms] TITLE :SMS: CCIM Does Not Restart Running Smsman on Installed Client PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Client Component Installation Manager (CCIM) shuts down and does not restart when you run Smsman.exe on an installed client that is running Microsoft Windows NT 4.0 Service Pack 4 (SP4) and Systems Management Server (SMS) 2.0 Service Pack 1 (SP1). CAUSE ===== CCIM shows a shutdown request. This happens just after you start Smsman.exe. It reports that CCIM is successfully registered; CliSvc reports that CCIM is already running. The CCIM shutdown prevents the SetEvent or any other CCIM requests from being run. WORKAROUND ========== To work around this issue, use the Services tool in Control Panel to stop and restart SMS Client Service. Or, wait for one hour. CCIM wakes up on its own as part of its next polling cycle. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200bug Technology : kbSMSSearch kbSMS200 Version : winnt:2.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.