DOCUMENT:Q259532 10-AUG-2001 [winnt] TITLE :The X500.db File Is Not Found on Tape Backup PRODUCT :Microsoft Windows NT PROD/VER::2.1; winnt:4.0 OPER/SYS: KEYWORDS:kbtool metadirectory MMS ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Metadirectory Services 2.1 - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== The X500.db database file may not be backed up to tape using Windows NT Backup under the following conditions: - If you use Windows NT Backup as the only form of backup for the Zoomserv directory. - If you do not stop the Microsoft Metadirectory Services (MMS) server before you back up the Zoomserv directory. CAUSE ===== This behavior occurs if the X500.db database file is open during the backup process. If Windows NT Backup is used exclusively on the Zoomserv directory while the MMS server is running, the x500.db file is in an open state and is not backed up to tape. NOTE: The Windows NT Backup tool does not back up open files by design. RESOLUTION ========== To work around this behavior, use the appropriate method: - Use the Viabackup tool to back up your MMS server. - Stop the Zoomit service before running your backups. You can do this programmatically. NOTE: If these methods do not work, you can use the Viabackup tool to back up the Zoomserv directory to a backup directory. After the Viabackup tool backs up the Zoomserv directory to another location, you can use the Zoomserv directory to back up the copy of the Zoomserv directory. MORE INFORMATION ================ For additional information about the Windows NT Backup tool, click the article number below to view the article in the Microsoft Knowledge Base: Q104169 Files Skipped with Windows NT Backup For additional information about the Viabackup tool, click the article number below to view the article in the Microsoft Knowledge Base: Q250392 Using the Viabackup Tool in Microsoft Metadirectory Services Additional query words: via ====================================================================== Keywords : kbtool metadirectory MMS Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbMMSSearch kbMMS210 Version : :2.1; winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.