DOCUMENT:Q257273 06-AUG-2002 [winnt] TITLE :Err Msg: Unable to Locate the BackOffice 4.5 Product Directory PRODUCT :Microsoft Windows NT PROD/VER::; winnt:4.5 OPER/SYS: KEYWORDS:kberrmsg kbsetup ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft BackOffice Server 4.5 ------------------------------------------------------------------------------- IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base: Q256986 Description of the Microsoft Windows Registry SYMPTOMS ======== When you install the Team Productivity Update (TPU) for BackOffice Server 4.5, you may receive the following error message: TPUSetup Unable to locate the BackOffice 4.5 product directory. Please review any documentation accompanying your setup for more information on why setup may not be working properly. You might also try closing any open applications and run setup again. CAUSE ===== This issue can occur if the BackOffice Server Setup files are removed, or if the BackOffice Program Directory value is missing from the registry. In either case, the BackOfficeProgramDir value is missing. RESOLUTION ========== WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To resolve this issue, use the appropriate method: The BackOffice Server Setup Files Were Removed ---------------------------------------------- 1. Insert the BackOffice Server 4.5 CD-ROM number 1, and then start BackOffice Setup. 2. When you are prompted to choose an installation type, choose Custom installation. 3. When the Component Selection screen appears, select only the BackOffice Suite Components. 4. After the BackOffice Suite Components are reinstalled, TPU Setup will proceed past the error message listed earlier in this article. The BackOffice Server Setup Files Were Not Removed -------------------------------------------------- 1. Use Regedt32.exe to view the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\BackOffice 2. Click Add Value on the Edit menu. 3. For the String Name, enter "BackOfficeProgramDir" (without the quotation marks). 4. Set the Data Type to Reg_SZ, and then click OK. 5. For the String Value, enter the path of the BackOffice Program folder, and then click OK. Note that by default, this is the :\Program Files\Microsoft BackOffice folder, where is the drive where the BackOffice Suite Components are installed. 6. With this value in place, TPU Setup will proceed past the error message listed earlier in this article. MORE INFORMATION ================ For additional information about removing and reinstalling the BackOffice Server Suite Components, click the article number below to view the article in the Microsoft Knowledge Base: Q245594 How to Reinstall BackOffice 4.5 Suite Components Additional query words: ====================================================================== Keywords : kberrmsg kbsetup Technology : kbAudDeveloper kbBackOfficeSearch kbBackOfficeServ450 Version : :; winnt:4.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.