DOCUMENT:Q257185 25-JUN-2000 [sms] TITLE :SMS: Remotely Installed Client Doesn't Report Version Info PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0,2.0 SP1 OPER/SYS: KEYWORDS:kbClient kbsms200 kbsms200bug kbsms120 kbsms120bug kbDiscovery kbQuery kbsms200sp2fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== Systems Management Server (SMS) clients that are installed by using Microsoft Windows NT Remote Client Installation, may not report the client version. This can cause inconsistent or incorrect query results when a search for clients that have been upgraded with newer service packs is performed. NOTE: The client version is properly reported for clients that are running logon scripts. CAUSE ===== This problem can occur when the Ccmdata.tcf file, located in the %windir%\MS\SMS\core\data folder, is written without the Client Version entry in the SMS Client Base Components section. Note that the client version information is stored in the Ccmdata.tcf file. When the version information is missing from the Ccmdata.tcf file, the Discovery Data Record (DDR) that is sent by the client does not contain any client version information in the Smsdisc.ddr file. Heartbeat discovery does not add or update this field. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack WORKAROUND ========== To work around this problem, use Networking Logon Installation to install the clients. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem was first corrected in Systems Management Server version 2.0 Service Pack 2. This problem was first corrected in Systems Management Server version 2.0 Service Pack 2. Additional query words: prodsms ====================================================================== Keywords : kbClient kbsms200 kbsms200bug kbsms120 kbsms120bug kbDiscovery kbQuery kbsms200sp2fix Technology : kbSMSSearch kbSMS200 kbSMS200SP1 Version : winnt:2.0,2.0 SP1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.