DOCUMENT:Q256211 25-JUN-2000 [sms] TITLE :SMS: Smsapm32.exe Does Not Stop When Client Agent Is Upgraded PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0 OPER/SYS: KEYWORDS:kbsetup kbClient kbsms200 kbsms200bug kbAdvertisement kbSoftwareDist kbsms200sp2fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When a Systems Management Server (SMS) 2.0 client attempts to upgrade or reinstall the software distribution client agent when an advertisement is being run, the Smsapm32.exe process may not stop. This is necessary for the upgrade of the client agent to succeed. CAUSE ===== This is an intermittent problem that only appears to occur when a mapped network drive or universal naming convention (UNC) path is specified in the system path of the client. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack WORKAROUND ========== To work around this behavior, place the network drive or UNC path in the user's path environment variable by using the "PATH =" statement in the user's logon script. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem was first corrected in Systems Management Server version 2.0 Service Pack 2. MORE INFORMATION ================ It is not a good practice to place a mapped network drive or UNC path in the system path environment variable. This can result in an unanticipated amount of network traffic because many processes rely on the system path to load supporting files instead of loading them with an explicit path. In addition, if you plan on upgrading the SMS client components, you should postpone any mandatory program advertisements until after the software distribution component is upgraded. Additional query words: prodsms kbSMS200sp2fix fail fails ====================================================================== Keywords : kbsetup kbClient kbsms200 kbsms200bug kbAdvertisement kbSoftwareDist kbsms200sp2fix Technology : kbSMSSearch kbSMS200 Version : winnt:2.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.